Still need help? Submit a support ticket.

I have a child theme installed and a plugin isn't working

The first step to resolving this issue is deactivate the child theme and activate the parent theme (normally Canvas or Storefront). 

If the plugin then works, you can be sure its the childtheme that is causing you some trouble. Our plugins aren't compatible with all child themes, purely because they are so varied and can often include changes that overwrite ours.